![]() I was glad to see your query because when I recently sent in my MacBook Air for service (it needed a new heat sink to stp overheating and slowing down) I again had the hard disk completely reformatted and the latest version of Mac OS X installed on the drive. Your best bet is to always assume that you will have your hard disk cleaned and be surprised if it isn’t. ![]() ![]() I have had my hard disk wiped and rebuilt almost every time I have ever sent my Apple computer in for service, even when all they were doing was something like fixing a keyboard problem. First off, you bring up an excellent point, a reminder that everyone reading this should take to heart: always do a full backup before you take your computer in for any service work. ![]()
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